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ALTEK ServicesCall for Pricing» We offer carry-in or ship-in depot,and on-site service |
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Services
At Altek Computer Group we understand that technology plays a critical role in the efficiency and profitability of all businesses, whether large or small. The decision to invest in a new technology or complicated hardware and software solutions requires the right configuration, the first time. Our pre-sales specialists will help you configure your solution before your purchase. This ensures that you have the best solution at the best cost. Unlike some of our competitors in the industry, we see consulting as part of the purchasing process and do not charge for pre-sales consulting. Altek Computer Group has partnered with many of the major manufacturers and technology vendors to make sure that we understand the products we sell and to provide pre- and post-sales technical support so that your business is up and running when you are.
SalesOur sales consultants are trained and certified on the best hardware and software products in the industry, from leading vendors including Compaq, Hewlett Packard, IBM, Cisco, Nortel, 3Com, Microsoft, Novell, Citrix, Computer Associates, and Symantec. Altek can provide more than 100,000 technology products, which can be shipped from warehouses across the U.S. and Canada. Our sales consultants have access to real time inventory levels, technical specifications, product status, location and shipment tracking to provide enterprise level procurement and pre-sales consulting. We support a number of vertical markets including legal and hospitality, with products specifically designed for the needs of those industries.ConsultingOur technical staff now includes certified Compaq ASE, HP Star, Citrix, MCSE, CNE, and Cisco certified engineers. Altek engineers provide, network design and configuration, LAN/WAN integration, remote access, project management, network support and long-term contract labor. With a combined experience of nearly 50 years in the technology industry, the Altek professional services group can help to design and implement the best of breed solutions that all businesses require to stay competitive and profitable.Help Desk/Managed ServicesIn partnership with 4IT, Altek offers a complete set of managed services for end-to end support of the entire voice and data network. Managed services include access to the 4IT helpdesk, which provides telephone and remote support for all day-to-day technologiy issues, adds/changes/deletes to the data and voice network, dispatch of onsite engineering services for installation and problem resolution, and long term monitoring and maintenance of key technology resources. Managed services are focused on providing exceptionally fast problem resolution, and high IT service availability through proactive maintenance.Cisco ® Technical Support ServicesAccelerate your success by improving productivity, increasing operational efficiency, and extending the life of your network assets with Cisco SMARTnet support.Altek Computer Group can assist with the implementation of a Cisco Smart net support contract. Contact Audrey Levi for more information. Cisco ® Technical Support Services help protect your network investment by enabling you to extend and enhance the operational lifetime of your Cisco networking devices and Cisco IOS ® Software. Cisco Technical Support Services such as Cisco SMARTnet ® and Cisco SMARTnet Onsite support help enable improved productivity and can increase operational efficiency by complementing your in-house resources with world-class networking expertise. Cisco SMARTnet support can maximize availability and minimize risks for systems running mission-critical applications by delivering:
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